Software Startup | 10% Travel Required

About RIVET:

RIVET is how construction labor gets to work. Rivet’s software platform transforms the way contractors manage, plan, schedule and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.

The Role:

We are looking for a detail-oriented, results-driven, Implementation Manager to join the Customer Success Team at RIVET. You will be responsible for managing all aspects of client implementations, including project planning, execution, and communication. You will work closely with clients to manage their expectations, scope, and timeline while also collaborating with cross-functional teams to ensure successful project delivery.

This role is on-site located in our Kansas City, KS office with potential remote work if/when applicable. 0-2 trips per month is typical to facilitate key implementations and business alignment. You will report directly to the Director of Customer Success.

The ideal candidate will have:

  • Bachelor's degree in Business, Computer Science, or related area of study
  • 2+ years experience as a Business Analyst or similar title
  • Demonstrated experience managing complex software implementation projects
  • Experience managing client relationships and expectations
  • Strong project management and leadership skills
  • Ability to work collaboratively with cross-functional teams
  • Ability to manage multiple projects simultaneously while meeting deadlines
  • Excellent communication and interpersonal skills

You will:

  • Learn and teach software functions to audiences of varying degrees of tech-savviness 
  • Forecast, report, and track pipelines of revenue/services/integrations (CRM/ERP/Hubspot, etc.)
  • Own and improve B2B communications, escalations, strategic goals, and alignment
  • Clearly articulate the value proposition of our platform to potential clients through presentations, demonstrations, and other sales collateral
  • Scope, vet, coordinate, and schedule implementations and integrations (internal and external)
  • Work closely with cross-functional teams including Sales, Integrations, and Account Management
  • Develop and maintain an expert understanding of the RIVET application

Your proven superpowers:

  • Attention to detail and process
  • Adaptability and resiliency
  • Focus and keeping an eye on the bigger picture/goal/destination

Nice to haves:

  • Experience in the construction industry
  • Knowledge of workforce management systems

RIVET provides a number of benefits to help you bring your best self to work:

  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • 401(k) matching
  • Employee stock option program
  • Commuter (parking) benefits
  • Vacation and paid holidays
  • Free weekly lunches

Rivet believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.