Hybrid Flexibility | Software Startup | Among Coolest Midwest Tech Offices
About RIVET:
RIVET is how construction labor gets to work. Rivet’s software platform transforms the way contractors manage, plan, schedule and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.
The Role:
As the Technical Project Manager at RIVET, you'll play a pivotal role in connecting our Customer Success and Engineering teams internally and fostering relationships with our customers. Your responsibilities will center around leading data integration projects, ensuring timely completion and alignment with customer expectations. You'll manage project scopes, write engineering tickets, and keep all stakeholders informed.
As our integration platform evolves, your focus will shift towards more strategic management and documentation, minimizing direct engineering involvement. You'll collaborate extensively with cross-functional teams including Customer Success, Sales, Marketing, and Engineering. Your expertise in documenting processes and managing project details will be vital for enhancing our integration services and achieving our strategic goals.
What You'll Do:
- Lead the development and execution of complex data integration projects to ensure they are completed on time and meet predefined outcomes.
- Align customer expectations with team deliverables, enhancing customer satisfaction and project success.
- Write detailed engineering tickets for data extraction or transformation tasks that cannot be automated through the CS-Configured Integration User Interface.
- Ensure the prioritization of tasks, address any potential obstacles, and secure the timely completion of tasks.
- Communicate directly with customers via demos, phone calls, and emails to update them on the status of their data integration projects.
- Document any changes in the project scope to both internal and external stakeholders, ensuring clarity and alignment.
- Provide insights and recommendations based on data analysis to support the operational objectives of RIVET and our customers.
- Develop and maintain comprehensive documentation and standard operating procedures (SOPs) for data integration processes, ensuring consistency and quality across projects.
- Establish yourself as the go-to knowledge base for internal queries regarding integration details, customer use cases, and potential marketing opportunities.
What You'll Bring:
- Bachelor’s degree in Business, Computer Science, IT Management Systems, Software Development, or a related experience in a similar role.
- At least 5 years of experience working as a technical project manager or in roles that manage customer expectations.
- Proven experience working directly with customers in a technical sales or customer service role.
- Experience working with data tools such as Power BI or QuickSight.
- Familiarity with web integration processes, such as exchanging data as JSON over HTTP requests and responses.
- Understanding of ETL systems (extract, transform, load).
- Proven track record of documenting and maintaining comprehensive project documentation and standard operating procedures (SOPs).
- Strong organizational and planning skills, including the ability to plan, organize, schedule, and budget efficiently.
- Excellent written and verbal communication skills to document project scope changes and communicate directly with customers and stakeholders.
- Ability to establish oneself as a knowledge base for internal queries regarding integration details and customer use cases.
- Demonstrated ability to manage multiple complex projects simultaneously.
- Proven leadership and teamwork skills, with the ability to influence internal and external stakeholders.
Even Better:
- Master’s degree in Business or Computer Science.
- Familiarity with writing SQL and architecting and managing databases.
- Experience with backend web application and data pipeline programming.
- Ability to quickly program bespoke Typescript integrations or experience developing Typescript/Node applications.
- Strong business-to-engineer fluency, especially in industries requiring complex integrations.
- Ability to manage parallel projects effectively, particularly in logistics or similar field.
- Experience working in customer success roles at developer or engineer-facing product companies.
RIVET provides a number of benefits to help you bring your best self to work:
- Competitive compensation and equity packages
- Health, dental, and vision insurance
- 401(k) matching
- Employee stock option program
- Commuter (parking) benefits
- Vacation and paid holidays
- Free weekly lunches
RIVET believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.